FAQs

Who are www.classicbootracks.co.uk? 

This is a B2C internet domain name of Classic Accessories UK, a manufacturing/engineering fabricator based in East Anglia, England.
  
Why would I choose to buy from you?

Our owner has over 30 years experience in the field of manufactured tubular products.  Our luggage racks are produced to high standards and are available at competitive prices as we sell direct at trade prices.

What do you mean by high standards?

We are referring to the use of top quality tube, hand brazed joints, polishing and chromium plating to BS quality and environmental standards.

Do you have a luggage rack that will fit my car?

We offer racks to fit most convertibles past and present.  To check availability for your car click here or email us at info@classicbootracks.co.uk.  We can also manufacture luggage racks to customer's own specifications.

Can I fit the luggage rack myself?

Yes the luggage rack can be fitted by any competent person. It is the owners responsibility to ensure the rack is correctly fitted and safely loaded.

Do I need to drill the boot lid?

The permanent range of luggage racks require the bootlid to be drilled. However, the semi permanent racks clip directly onto the sides of the boot lid, and therefore no drilling is required.

What if I need technical advice?

As we are the actual manufacturer of the luggage racks we supply, we have an experienced in house technical team who are available online, and who will be more than happy to answer any questions you may have or to discuss any technicalities with you.   We aim to respond to emails within 2 UK business hours.
 
Can I place an order over the telephone?

We no longer accept orders over the telephone as it is more secure to conduct transactions online by either using PayPal,  a direct bank transfer or the new Paym system in the UK.   

How can I pay for my luggage rack?

We accept payments by credit or debit card using the PayPal system and will ship to a PayPal confirmed address.   
We can also accept payments by direct bank transfer using BACS or "fast payments" in the UK, or by using our BIC and IBAN details overseas.    We can also accept payment by a cheque drawn in Pounds Sterling.  
We can now also accept instant payments made via the Paym system in the UK.   Please contact us for our account and telephone number details.

Please note we will usually dispatch your luggage rack within 1 working day if payment is made by PayPal, Paym, or by "fast payment".    Payments made by cheque will require a clearance period of 6 working days before we can dispatch your luggage rack.  Please do not send cash.

Will you ship to a different address to which the payment card is registered to?

When using PayPal we can only ship to the registered cardholders address which should be confirmed with PayPal.   
If you wish to have the luggage rack delivered to a different address, you will need to pay by an alternative method 
such as a direct bank transfer or Paym.

Will I know when my luggage rack is going to be delivered?

We work closely with our carriers and we can usually tell you on which day the rack is going to be delivered.  
We can also provide tracking details and an email or text alert if required. 

Can I return the luggage rack should I change my mind?

Yes, you have 14 days from the day of delivery to inform us of your intention to return the rack.  We suggest that you email us and we will acknowledge this by return email.  You are expected to return the rack to us in 'as new' condition, with all the fittings.  We will arrange a refund of the original purchase price plus the outgoing shipping.  We do not refund the return shipping unless the rack is faulty.  This is in accordance with the EU Consumer Rights Directive 2013. 

How can I contact you?

By email using the link below.  We aim to respond to emails within 2 UK business hours.


Intellectual and other property rights to the information contained in this website are held by Classic Accessories (UK) with all rights reserved © 2010
Copyright © 2010 www.classicbootracks.co.uk